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Patient Work

What we do


Patient work is the labor that patients do to access health information and services, managing symptoms of illness, and managing treatment for illness. Excessive patient work has negative impacts on individuals (e.g., decreased quantity and quality of life), populations (e.g., worsened health outcomes), and societies (e.g., broad economic and social effects). Research on patient work and solutions to address it are emerging across multiple disciplines, but are hindered by the invisibility of patient work and the lack of integrated research and interventions across disciplines, domains and scales.

Our translational team researches and intervenes to address patient work using a transdisciplinary, community-engaged approach. Specifically, we have gathered interdisciplinary academic and community members and organizations together to carry out projects to address patient work at the micro-level among specific populations (e.g., chronic disease patients and members of historically marginalized racial groups accessing health services). We also make patient work visible at the macro level by integrating multiple streams of research and developing novel techniques to make patient work and its effects on patients, populations and society visible, thus addressable. Currently, we are seeking partners to develop translational projects and address this pressing health problem at the micro and macro scale.

Our team leads

Kathleen Pine, PhD

Kathleen Pine, PhD

Co-Lead

Associate Professor

Kathleen Pine is an associate professor in the health care systems neighborhood here at Arizona State University's College of Health Solutions. She is an interdisciplinary social scientist working at the intersection of human centered computing, including human-computer interaction, computer-supported cooperative work and health informatics; management and organization studies; and science and technology studies. Her research centers on data practices: the situated social, technical, and organizational practices through which data are created, managed and deployed, as well as the social and organizational implications of digital information technologies in the realms of health care and community health. She has a PhD in social ecology from the University of California, Irvine and worked previously as a postdoctoral research engineer in the user experience research group at Intel Labs, as an assistant project scientist in the Department of Informatics at the University of California, Irvine.

Samantha Whitman, MS

Samantha Whitman, MS

Co-Lead

Samantha Whitman is a PhD candidate in the human and social dimensions of science and technology program out of the School for the Future of Innovation in Society at ASU. She also earned her Master of Science in science of health care delivery from ASU’s College of Health Solutions. Her interdisciplinary work lies at the intersection of health services research, science and technology studies, health informatics, and human-computer interaction disciplines; and she draws on and contributes to these fields to research technology and work in the context of health care. Her work looks to understand the social construction of medical treatment and uncover the nuances of patient work (the practices and labor of those navigating the health care system to manage their illnesses and treatments) through the case of chronic illness.

Elizabeth Kizer, DrPH

Elizabeth Kizer, DrPH

Co-lead

Associate Teaching Professor

Elizabeth Kizer is an associate teaching professor focused on teaching undergraduate classes in the health care administration and policy program (previously named science of health care delivery). Her teaching interests include research methods, data analysis (biostatistics and qualitative), public/population health, public mental health and process engineering. Her mixed-methods research focused on the use of community health assessments and community health improvement plans in the development and implementation of environmental and policy-level initiatives. She facilitated a community-based participatory research initiative in a rural community to assess and improve the nutrition environment. Specifically, she examined whether a geographically dispersed backyard garden program impacted the rural food environment by increasing the availability of fresh foods. Presently she is using a community-based participatory research framework to improve social determinants of health support for marginalized populations in a community health care setting.

Rida Imtiaz, MS

Rida Imtiaz, MS

Project Coordinator

Rida Imtiaz has earned a master's degree in science of health care delivery from ASU. She has a keen interest in researching health informatics, patient work and burden. Rida has previous experience working as a graduate research assistant and Medicare advisor.

Where we work

ASU California Center

ASU California Center
ASU Tempe Campus
Native Health
HonorHealth 
Digital patient Communities


ASU California Center

1111 S Broadway, Suite 100
Los Angeles CA 90015


ASU Tempe Campus

Tempe AZ 85281


Native Health

4041 N Central Ave
Building C
Phoenix AZ 85012