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Mind the Gaps: A New Perspective on a Classic Model Helps Health Care Organizations Better Understand Patient Expectations and Service Deficiencies

 
 
Research Topic: 
Health Care Management
Systems Engineering
 
Personnel: 
Kennedy, Denise
 
Citation: 

Kennedy DM. (2016). Mind the Gaps: A New Perspective on a Classic Model Helps Health Care Organizations Better Understand Patient Expectations and Service Deficiencies. Quality Progress, May, 16-23.