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Healthy Returns: Mayo Clinic Arizona’s 7-step approach to improve service and delight customers

 
 
Research Topic: 
Leadership
Systems Engineering
 
Personnel: 
Kennedy, Denise
 
Citation: 

Kennedy DM, Caselli RJ, and Berry LL. 2012. Healthy Returns: Mayo Clinic Arizona’s 7-step approach to improve service and delight customers. Quality Progress, October, 32-39.