Angela Giles

Faculty Assoc
Faculty
DTPHX Campus
Mailcode
9020

Biography

Dr. Angela Giles obtained a Doctor of Behavioral Health degree from Arizona State University. She is a Licensed Clinical Social Worker. For more than 20 years, Dr. Giles has worked in the fields of integrated behavioral health, inpatient and outpatient mental health, geriatrics, foster care, substance abuse and juvenile justice. She has extensive experience working with veteran and military populations, and currently works as a Behavioral Health Consultant at the Veterans Administration. In 2007, she helped launch the Primary Care Mental Health Integration program at the Hampton VA Medical Center. She also serves as an Intergrated Behavioral Health trainee supervisor, facilitator for the PAIRS facilitation team, and the Rural Health Opioid Safety Education Facilitator.  

Dr. Giles serves in many capacities in chronic disease management: provides Cognitive Behavioral Therapy for Insomnia and Chronic Pain, serves as faculty presenter for the Diabetes University, Diabetes Survival Skills, and Diabetes Education for Women, Patient and Family Diabetes Support Group Facilitator, Insulin Initiation Facilitator, Chronic Disease and Sexual Health Facilitator,  Preventing Amputation Among Veterans Everywhere (PAVE) MH Committee member, Patient Aligned Care Team (PACT) Metrics Diabetes Team, Diabetes Subcommittee Member, and the Diabetes Performance Improvement Team. In the wake of the coronavirus pandemic, she implemented telephonic & VA Video Connect COVID-19 Diabetes support groups for veterans, who reside in multiple states.

Dr. Giles has been involved in cutting edge VA National initiatives in the field of behavioral health such as, clinical video teleconferencing, opioid safety education in the rural health communities, and Primary Care Mental Health Integration On-Demand (PCMH-I). She served in a consultant capacity to implement the first phase of the Primary Care Mental Health Integration HUB expansion at a VA in VISN 6. 

Education

  • Diversity, Equity and Inclusion in the Workplace Certificate; The University of South Florida Muma College of Business, 2021
  • D.B.H. Behavioral Health, Arizona State University, Tempe, AZ 
  • M.S.W. Social Work, Virginia Commonwealth University, Richmond, VA 
  • B.A. Social Work, Christopher Newport University, Newport News, VA 

Videos

Public Health Minute: Veteran Mental Health

Research Interests

  • Diabetes and Depression
  • Inclusion, Diversity, Equity & Access
  • Integrated Behavioral Health
  • Rural Health
  • Veterans Health Care

Research Group

  • Social Work Effectiveness for Rural Veterans Evaluation (SERVE) QUERI includes data evaluation of the program's effectiveness in improving Veteran health outcomes and interviews with front-line social workers. The product of the SERVE QUERI evaluation will be an in-depth appraisal of the Social Work PACT Staffing Program. This evaluation will influence VA national practice by improving implementation of the Social Work Practice Model; targeting high-risk Veterans through case finding with the Care Assessment Needs (CAN) score and evaluation using case management tools; and by providing evidence of the impact of social work case practice on Veterans care.
  • Multi-Stakeholder Partnership (MSP) for the Enhancing Veteran Community Reintegration Research (ENCORE) Project.

Publications

Peer Reviewed Publication:

Cornell, P., Celardo, C., Chmelka, G., Giles, A.J., Halladay, C., Halaszynski, J., Montano, A., Rudolph, J., & Silva, J. (2021).  Social work and telehealth: How Patient Aligned Care Team (PACT) social workers in the Veterans health administration responded to COVID-19. Social Work in Health Care, 60(1), 131-145. https://doi.org/10.1080/00981389.2021.1904320

Newletter:

Hershey, L. (2021, March). VHA Social Works Tackle Racism to Better Serve Veterans. Special Edition VHA National Center of Healthcare Advancement and Partnerships, 5(2), 1-12. 

Blog:

Giles, A. (2020, April 20). COVID-19: How to Support the Emotional Well-being of Veterans Diagnosed with Diabetes. [Blog post]. Retrieved from URL: https://www.integratedcarenews.com/2020/covid-19-how-to-support-the-emotional-wellbeing-of-veterans-diagnosed-with-diabetes/

Courses

Fall 2021
Course Number Course Title
IBC 684 Internship
Summer 2021
Course Number Course Title
IBC 650 Veterans Health
Spring 2021
Course Number Course Title
IBC 684 Internship
Fall 2020
Course Number Course Title
IBC 684 Internship
Summer 2020
Course Number Course Title
IBC 650 Veterans Health
Spring 2020
Course Number Course Title
IBC 684 Internship
Fall 2019
Course Number Course Title
IBC 684 Internship
Summer 2019
Course Number Course Title
IBC 650 Veterans Health
Spring 2019
Course Number Course Title
IBC 684 Internship
Fall 2018
Course Number Course Title
IBC 684 Internship
Summer 2018
Course Number Course Title
IBC 650 Veterans Health
Spring 2018
Course Number Course Title
IBC 684 Internship
Summer 2017
Course Number Course Title
IBC 691 Seminar
Spring 2017
Course Number Course Title
IBC 701 Models of Integrated Primary C

Presentations

Giles, A. J. & McSwain, E. (2021, October). Addressing Dual Pandemics: Increasing Provider Awareness of the Intersectionality Between Racism and Chronic Disease. Invited Speaker at the Collaborative Family Healthcare Association Conference on Justice, Health Equity, and Reducing the Digital Divide, Madison, WI

Giles, A. J. & McSwain, E. (2021, October). Veterans Health Administration  Approaches to Address Inclusion, Diversity, Equity & Access (IDEA). Invited Virtual Roundtable Discussion Group Facilitator at the Collaborative Family Healthcare Association Conference on Justice, Health Equity, and Reducing the Digital Divide, Madison, WI

Giles, A. J. & Hawkins, J. D. (2021, September). Navigating Challenging Times in the recent Events Surrounding Afghanistan. Invited co-presenter at the National Aeronautics and Space Administration (NASA) Langley Research Center. NASA Office of Diversity and Equal Opportunity (ODEO) Virtual Inaugural Listening Session. (55  attendees from 10 NASA facilities ), Hampton, VA.

Celardo, C., Chmelka, G., Giles, A. J. & Silva, J. (2021, September). VA PACT Social Work Overview. Co-presenter at the Fall 2021 Inaugural National PACT Staffing Social Work Staffing Program All PACT Virtual Summit. (750 attendees ). Washington, DC.  

Giles, A.J. & McSwain, E. (2021, June). DEI Workshop I: Using the ADDRESSING Model to Improve Leadership, as well as Mitigate Stereotypes and Microaggressions. Invited Co-presenter at the Puget Sound Healthcare System Social Work Leadership Workshop. VACO Virtual Event (11 attendees), Washington, DC

Giles, A.J. & McSwain, E. (2021, April). Embracing a Diverse Workplace & Fostering Psychological Safety. Invited Co-presenter at the Bay Pines Healthcare System Social Work Leadership Academy. VACO Virtual Event (25 attendees), Washington, DC

 

Clark, S, Giles, A. J., Moy, E (2021, April). Impact of COVID-19 and Health Disparities Among Rural Veterans.   Invited Panelist at the National PACT Staffing Social Work Staffing Program Virtual Summit. (141 attendees). VACO Virtual Event, Washington DC.

 

Giles, A. J., (2021, March). National Professional Social Work Month & The Overview of the National Social Work Program Office.  Invited Presenter at the VA Black Hills Health Care System Social Work Event (40 attendees). VACO Virtual Event, Washington DC.

 

Giles, A. J., (2021, March). Overview of the Social Work Program Office & the Social Work National Action Plan to Address Racism. Invited Presenter at the Dayton VA Medical Center Social Work Event (18 attendees). VACO Virtual Event, Washington DC.

 

Giles, A. J., (2021, March). Social Work National Action Plan to Address Racism. Invited Presenter at the Richmond VA Medical Center Social Work Event (55 attendees). VACO Virtual Event, Washington DC.

 

DeBord, J., Giles, A. J., Koget, J., Perez, J. & Tucker, B. (2021, March). Leadership. Invited Panel of Veterans Affairs Central Office (VACO) Leadership at the National Professional Social Work Month VACO Virtual Event (2148 attendees), Washington DC. 

 

Giles, A.J. (2021, February). The Nuts and Bolts for Creating Deliverables for the Social Work Field. Virtual Training. National Social Work PACT Staffing Program, Washington DC.

 

Celardo, Caitlin, Chelmka, Gina, Giles, A.J. (2021, February). Virtual PACT Social Work Staffing Program Fiscal FY 2021 Orientation Three-Part Series. National Social Work PACT Staffing Program. Washington DC.

 

Giles, A.J. (2021, January). An Overview of the Primary Care Mental Health Integration (PCMHI) Program, Patient Aligned Cate Team (PACT), & the National Social Work PACT Staffing Program Special Assignment. Virtual Social Work Graduate Internship Orientation. Hampton VA Medical Center; Hampton, VA.

 

Giles, A.J. (2020, February). Educational & Career Paths from Undergraduate Studies to Graduate Studies. Introduction of Social Work Course, Christopher Newport University, Newport News, VA

 

Giles, A. J. (2019, October). Working with Veterans within the BHC Model. Invited Roundtable Discussion Group Facilitator at the 21st Annual Collaborative Family Healthcare Association Conference on Our Generation Integration, Denver, CO.

 

Giles, A.J. (2019, March). Cultural Competencies: How Can We Improve the Health-Related Outcomes of the

Military & Veterans Populations? Invited speaker at the 2019 Integrated Healthcare Conference on Show Me

the Evidence: Clinical, Management and Financial Outcomes in Integrated Care, Tempe, AZ.

 

Giles, A.J. (2019, August-September 2021). Primary Care Mental Health Integration Program. Primary Care/Outpatient Nursing Employee Orientation Bi-monthly Series. Hampton VA Medical Center; Hampton, VA.

 

Giles, A.J. (2018, May). Diabetes Distress. Diabetes Staff Educational Monthly Series. Hampton VA Medical Center.

Hampton, VA.

 

Adams, G., Crudup, C., Giles, A.J., Quintero, L., ONeal, M. & Turner-Cooper, D. (2016, February). PAIRS: Warrior to Soul. Weekend Marriage Retreat, Hampton, VA.

 

Giles, A. J. (2018, March). Integrated Specialty Behavioral Healthcare into the Patient Aligned Care Team Model.

Invited speaker at the 2018 Integrated Healthcare Conference on Building the Team in Team-Based Integrated

Healthcare, Scottsdale, AZ.

 

Giles, A. J. (2017, October). Veterans Health. Invited Roundtable Discussion Group Facilitator at the 19th Annual

Collaborative Family Healthcare Association Conference on Integration & Beyond Creating Solutions for a

Connected, Sustainable Future, Houston, TX.

 

Giles, A. J. (2017, March). Managing Veterans Health Utilizing Technology in the Primary Care Setting. Invited

speaker at the 2017 Integrated Healthcare Conference on Leveraging Technology in Integrated Care, Scottsdale,

AZ.

 

Dougherty, T., Giles, A.J., Martinez, L., Murphy, S. & Ready, D. (2017, March). Integrated Behavioral Health

Workforce Opportunities. Panel presentation at the 2017 Integrated Healthcare Conference on Leveraging

Technology in Integrated Care, Scottsdale, AZ.

 

Giles, A. J. (2016, March). Building Collaborative Relationships in Integrative Care. Invited speaker at the 2016

Integrated Healthcare Conference on Healthcare Quality: Improving Clinical & Management Outcomes,

Chandler, AZ.

 

Giles, A. J. (2016, March). DBH Internship: Perspectives after Graduation. Invited speaker at the

2016 Integrated Healthcare Conference on Health Quality: Improving Clinical & Management Outcomes,

Chandler, AZ.

 

Adams, G., Crudup, C., Giles, A.J., Quintero, L., ONeal, M. & Turner-Cooper, D. (2016, February). PAIRS: Warrior to Soul. Weekend Marriage Retreat, Hampton, VA.

 

Cheney, K., Cruea, D., Crudup, C., Giles, A.J., Maxey, C. & Quintero, L. (2014, November). PAIRS: Warrior to Soul. Weekend Marriage Retreat, Hampton, VA.

 

Giles, A.J. (2014, March). Cognitive Behavioral Therapy for Chronic Pain. Integrated Behavioral Health Trainee

Didactics. Hampton VA Medical Center; Hampton, VA.

 

Honors/Awards

  • TNCC Alumni Council Spotlight, 2020
  • CNU Alumni Spotlight, 2019
  • Nominated for the Outstanding Doctoral Mentor Award, Arizona State University; College Health Solutions, 2019
  • Department of Veterans Affairs Certificate of Appreciate for Outstanding Professionalism, 2019
  • Nominated for the Association of VA Social Worker of the Third Quarter, 2018
  • Distinguished Alumni Award; Thomas Nelson Community College, 2018; The Distinguished Alumni Award acknowledges alumni who have displayed outstanding leadership, professional qualities and made significant contributions to their profession, business or community at local, state, national or international levels.
  • Department of Veterans Affairs; National Social Work Leadership Program: The Legacy of Leadership: A Roadmap to Success, 2016
  • Summa Cum Laude with Highest Honors, 2014
  • Phi Alpha Phi Honor Society, 2013
  • Graduate College Deans Fellowship, Arizona State University, 2011
  • Hampton VA Medical Center, Customer Service Clinical Champion, 2009
  • Christopher Newport University: Chi Kappa Chapter Phi Alpha Honor Society, 1996
  • Hampton University: Ronald E. McNair Post-Baccalaureate Achievement Scholars Program, 1995

Professional Associations

  • Society for Social Work Leadership Health Care; 2021-Present
  • American Diabetes Association; 2020-Present
  • Association of VA Social Workers; 2016-Present
  • Collaborative Family Healthcare Association; 2015-Present
  • American Psychotherapy Association; 2010-2018
  • National Association of Social Workers; 2008-2015
  • American Board of Examiners in Clinical Social Work; 2008-2018

Service

SERVICE TO THE ARIZONA STATE UNIVERSITY ORGANIZATION

  • 06/2021-Present: Committee Member, Health Talks Committee
  • 04/2020: Grant Reviewer, College Health of Solutions Spring 2020 Cycle V Jumpstart Grant program
  • 10/2019-Present: Committee Member, Integrated Health Care Conference Planning Committee:
    1. Global Integrated Health Care Conference: Integrated Care in Asia; 09/2021
    2. Population Health Management in the Time of COVID-19: The Pathway Ahead; 05/2021
    3. Digital Conference: Population Health Management in Integrated Care: Innovative Approaches to Design, Delivery, Finance, and Evaluation; 05/2020 

 

SERVICE TO THE VETERANS HEALTH ADMINISTRATION ORGANIZATION

National VA Social Work Program Office, Care Management and Social Work, Patient Care Services 

  • SW Representative, National Interdisciplinary Inpatient Mental Health Advisory Council, 2021-Present
  • Advisor, National Care Management & Social Work Inclusion, Diversity, Equity and Access (IDEA) Committee, 2021-Present
  • SME, National VHA Sexually Transmitted Infections (STI) Work Group and Health Equity, 2021-Present
  • SME, 2021 Veterans In Pain – Pain Management, Opioid Safety Team (VIP POST) Planning Committee, 2021-Present
  • Leadership Team, Social Determinants of Health (SDOH) ACORN Implementation Team Workgroup; 2021-Present
  • SME, COVID in 20 (C20) Planning Committee, 2021
  • SME, Social Determinants of Health (SDOH) ACORN Screener Workgroup; 2021
  • SME, Cerner Social Determinants of Health Development Strategy; Reporting & Analytics Subgroup; 2021 
  • SME, Cerner Social Determinants of Health Development Strategy; Health Equity Expansion Subgroup; 2021
  • Appointed member, Diversity & Inclusion Advisory Subcommittee of the National Research Advisory Council (NRAC); 2021-Present.
  • Member, Transition and Care Management (TCMS) National Patriot Day “VA Remembers” 9/11 20th Anniversary Remembrance Design Subcommittee; 2021
  • Lead, National Social Work Action Plan to Address Racism within the Social Work Workforce, 2020-Present
  • Lead, National VA Social Work Action Plan to Address Racism Work Group; 2020-2021
  • Leadership Team, Social Work Effectiveness for Rural Veterans Evaluation (SERVE) Team; 2020-Present
  • Appointed member, VA/DOD Evidenced-Based Clinical Practice Guidelines Work Group; 2020-Present.
  • SME, VHA Enterprise Opioid Strategy Team (EOST) Increased Access Work Group; 2020-2021

Hampton VA Medical Center

  • Team Leader, Social Work Peer Review Team; 2019
  • PCMHI Champion Member, PACT Metrics Diabetes Team; 2019-Present
  • Member, Annual Clinical Screening Performance Improvement Team; 2016-2018
  • PCMHI Champion Member, Diabetes Performance Improvement Team; 2016-2018
  • PCMHI Champion Member, Diabetes Subcommittee; 2014-Present
  • PCMHI Champion Member, Health Promotion Disease Prevention; 2014-2016
  • PCMHI Champion Member, Rural Health, Primary Care Mental Health Integration, Health Promotion Disease Prevention Education Collaborative; 2014-2015
  • Co-Chairperson, Social Work Peer Review; 2014
  • Chair, Social Work Education Committee; 2009
  • Monitor, Customer Service Monitor Team (CSMT), 2008
  • Member, Parasuicide Aggregate Review Team; 2008; 2009
  • Member, Social Work Education Committee; 2007-Present

 

Graduate Faculties / Mentoring History

Regent University; Doctorate in Clinical Psychology Program Committee Member (2019-2021); (completed; 1)

DIABETES

  • Amanda Cary-Differences in Treatment Satisfaction Given Presence of DKA at Time of Type I Diabetes Diagnosis

 

ASU DBH Doctoral Committee Member (2016-present); (completed; 31)

ACCESS

  • Darnell Dupree-Reducing Wait-Times for Behavioral Health Referrals in Assisted Living
  • Tracie Hall-Burks- Increasing Access and Decreasing No-Show Rates in a Community Center
  • Maria Colon-Improving Depression Screening, Identification, and Referrals to Behavioral Health Services in a Patient-Centered Medical Home.

CHRONIC PAIN

  • Janel Lindgren-Provider Attitudes of Collaborative Practice with Behavioral Health for Pain Management.
  • Robyn Napier-Sleep Disturbance & Pain
  • Robin Glicksman-Cognitive Behavioral Therapy & Chronic Pain

DEPRESSION

DIABETES MELLITUS & DEPRESSION

  • Janna Broxson-Diabetes & Depression
  • Lawana Mabry-Integrated Approach to Addressing Comorbid Depressive Disorder and Diabetes or Prediabetes
  • Sabit Bojaj-The Identification and Treatment of Depression and Patient Self-Management of Type 2 Diabetes in Primary Care Settings 
  • Jennifer Hecker DuVal-Diabetes & Depression: An Integrated Behavioral Healthcare Intervention
  • Michelle Thomas-The Impact of Motivational Interviewing and Diabetes-Self Education on Patient Diagnosed with Diabetes and Depression. 

HYPERTENSION & DEPRESSION

  • Kristen KennardDepression Screening and Referral in Patients with Hypertension

SUBSTANCE USE & DEPRESSION

  • Tara Haywood-Impact of PHQ-9 and CAGE-AID Screenings with Depression and Substance Use Training

EDUCATION

  • Kalisa Sampson-Improving Health Literacy at Converging Health.
  • Tricia Bawn-Trends and Barriers to Student Utilization of Campus Integrated Healthcare Services.
  • Anthea Johnson-The Influence of Weekly Behavioral Intervention Techniques on Symptoms of Stress in Parents of Children Diagnosed with a Developmental Delay
  • Jared Moffett- Bridging the Wellness Gap Between Education & Employment: An Exploratory Study of College Students Behavioral Health Conditions 

EVIDENCED-BASED INTERVENTIONS

  • Tracy Lasley-Motivational Interviewing for Dental Anxiety.
  • Steve Chang Lee-Brief EDMR in Primary Care: A Pilot Study.

HUMAN IMMUNODEFICIENCY VIRUS & ACQUIRED IMMUNODEFICIENCY SYNDROME

  • Maisha Haywood Smith- Using Social Media to Enhance a HIV Support Group for Depression.
  • Debra Johnson-The Impact of Intake Process Training on Patients Diagnosed with Human Immunodeficiency Virus (HIV) and Acquired Immunodeficiency Syndrome (AIDS).

INTERDISCIPLINARY TEAM

  • Cornelia Redding-The Impact of Integrated Behavioral Health on Perceived Stress of Medical Providers and Staff and their Confidence in Health Services of Behavioral Health Providers.

MILITARY & VETERANS

  • Janet West-Self-Management of Pain in the Polytrauma Patient within Primary Care
  • Angela Silverbush-Screening & Motivational Interviewing for PTSD in Veterans
  • Dawn Murphy-Impact of Provider Referrals for Healthcare Services with Patients having Military Sexual Trauma. 
  • Erica Cowell-Improving Access to Non-Vocational Supportive Services for Clients Within a Homeless Veterans Reintegration Program
  • Gary Waters-The Effect of Brief Behavioral Interventions on Health-Related Quality of Life Outcomes for Rural Veterans.
  • Andree Sutton-Techniques for Reducing No-Show Appointment Rates at VA Vet Centers.

SLEEP

  • Cynthia Hoskins-A Sleep Hygiene Intervention, Medication Use, and Insomnia Scores on an Acute Mental Health Unit

TELEMEDICINE & TELEHEALTH

  • Charisma Houston-Transforming Healthcare: Improving Patient Engagement through Telehealth Promotion
  • Kathryn Sprague-Telemedicine for Managed Care Beneficiaries

 

ASU DBH Doctoral Committee Member (pending; 13)

 

 

 

 

 

Board

  • Advisory Board Member, Christopher Newport University Social Work Program; 08/2021-Present
  • Foundation Board Representative, Thomas Nelson Community College; 03/2020-2021